Cancel My Order
Last updated: August 07, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Cancellation Policy
Lunelleify is an online store specializing in Tree Bookshelves and related shelving furniture.
This Cancellation Policy explains when an order may be canceled, how to submit a cancellation request, when cancellation is no longer available, and how refunds for approved cancellations are processed.
This policy should be read together with our Shipping Policy, Payment Policy, and Return & Refund Policy.
2. Cancellation Window
Customers may request cancellation within 24 hours after placing an order.
The 24-hour period begins from the time shown on your order confirmation.
Submitting a cancellation request does not guarantee that the order can be canceled. Approval depends on the current processing and shipping status of the order.
A cancellation is considered complete only after Lunelleify confirms approval.
3. When Cancellation May Be Approved
A cancellation may be approved if the order has not:
Been packed for shipment
Had a shipping label created
Entered final shipment preparation
Been scheduled for carrier pickup
Been transferred to a parcel or freight carrier
Been shipped
Because orders may move into preparation quickly, cancellation may become unavailable before the 24-hour period ends.
For this reason, customers should contact Lunelleify as soon as possible after deciding to cancel.
4. How to Request a Cancellation
To request cancellation, contact:
Email: support@lunelleify.com
Please use the following subject line when possible:
Cancel Order #[your order number]
Include:
Order ID
Full name used at checkout
Email address used at checkout
Shipping address
Brief reason for cancellation, if applicable
Providing complete information helps us locate and review your order more efficiently.
5. Cancellation Confirmation
After receiving your request, Lunelleify will review the current order status.
If the order is still eligible for cancellation, we will send confirmation and begin the refund process.
If the order has already entered a stage where cancellation is no longer available, we will notify you.
A cancellation request is not considered approved until Lunelleify provides confirmation.
6. Orders Already Shipped
Once an order has been transferred to the carrier or shipped, cancellation is no longer available.
Customers should continue to monitor the shipment using the tracking information provided.
After delivery, an eligible product may be returned according to our Return & Refund Policy.
Refusing delivery is not the same as an approved cancellation and may result in additional carrier or return-related costs where applicable.
7. Order Changes
Requests to change an order should be submitted as soon as possible.
This may include changes to:
Shipping address
Recipient name
Product selection
Tree Bookshelf model
Quantity
Finish or variation
Contact information
Changes are not guaranteed once order processing has begun.
In some cases, Lunelleify may require the original order to be canceled and a new order placed with the correct information.
Once the order has shipped, address or product changes may no longer be possible.
8. Refunds for Approved Cancellations
An approved full cancellation receives a full refund in USD.
Where applicable, the refund includes:
Product price
Standard shipping charge paid at checkout
Taxes collected by Lunelleify
Other eligible checkout charges collected by Lunelleify
Approved cancellation refunds are issued to the original payment method.
9. Refund Processing Time
Lunelleify processes approved cancellation refunds within 7 business days after cancellation approval.
After the refund has been initiated, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.
The final posting time is controlled by the payment provider.
10. Cancellation Fees
Lunelleify does not charge a cancellation fee for an approved cancellation.
If the order has already shipped, the request is no longer treated as a cancellation and may instead be handled under the Return & Refund Policy.
11. Partial Cancellations
Requests to cancel only part of an order are reviewed individually.
Partial cancellation may be available when the affected product has not entered packing, shipping-label creation, carrier scheduling, or shipment processing.
If part of the order has already entered fulfillment, the requested change may not be possible.
12. Duplicate Orders
If you accidentally place the same order more than once, contact Lunelleify immediately.
Please provide the Order IDs for both transactions.
If the duplicate order is still eligible for cancellation, Lunelleify may cancel it and issue a full refund to the original payment method.
If the duplicate order has already shipped, it may need to be handled under our Return & Refund Policy after delivery.
13. Payment Verification
For security purposes, certain orders may require additional payment or identity verification before shipment.
Verification may be requested when:
Billing and shipping information do not match
The payment provider flags the transaction
Multiple transactions are placed within a short period
The order value is unusual
Contact information cannot be verified
Fraud-prevention systems identify unusual activity
If required verification cannot be completed, Lunelleify may cancel the order.
Any successfully captured payment for an order canceled by Lunelleify will be refunded to the original payment method.
14. If Lunelleify Cancels an Order
In limited situations, Lunelleify may need to cancel an order because of:
Product availability issues
Inventory errors
Quality-control concerns
Payment-verification failure
Suspected fraudulent activity
Incorrect listing information
Shipping restrictions
Carrier-service limitations
If Lunelleify cancels an order before shipment, the customer will receive a full refund in USD to the original payment method.
15. Consumer Rights
Nothing in this Cancellation Policy limits mandatory rights available under applicable consumer-protection laws.
Customers in the United States, Canada, the United Kingdom, European Union countries, Australia, or other supported regions may have additional rights depending on their location.
Where applicable law provides greater protection, the legally required protection will apply.
16. Contact Us
For cancellation requests or order-change questions, contact Lunelleify:
Address: 7347 Lockport, PlLorton, VA 22079
Phone: +1 (276) 780-1268
Email: support@lunelleify.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST