Shipping policy
Last updated: August 07, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Shipping Policy
Lunelleify is an online store specializing in Tree Bookshelves and related shelving furniture.
This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking information, international shipping considerations, and how delivery-related issues are handled.
All shipping charges shown on our website are displayed in U.S. Dollars (USD).
2. Shipping Destinations
Lunelleify currently ships to the following destinations:
United States
We ship to eligible residential and commercial street addresses throughout the United States where carrier service is available.
Canada
We ship to eligible residential and commercial addresses throughout Canada where carrier service is available.
Europe + UK
We currently ship to:
United Kingdom
France
Germany
Italy
Spain
Belgium
Portugal
Delivery is available to eligible addresses within these countries, subject to carrier coverage and local delivery restrictions.
Oceania
We currently ship to:
Australia
We ship to eligible addresses throughout Australia where carrier service is available.
Address Restrictions
We currently do not ship to:
PO Boxes
APO/FPO/DPO addresses
Locations that cannot be served by our shipping partners
Certain remote, restricted, or outlying areas without suitable carrier access
Customers are responsible for providing a complete and accurate street address during checkout, including any apartment, suite, unit, postal code, and relevant delivery-access information.
3. Shipping Summary
Shipping topic : Lunelleify Shipping Policy
Store currency : USD
Handling time : 1–2 business days for all destinations
Business days : Monday–Friday, excluding major public holidays
Region : North America
Countries covered : United States
Handling time : 1–2 business days
Transit time : 5–8 business days
Total delivery time : 6–10 business days
Shipping fee : Free
Free shipping : All orders
Region : North America
Countries covered : Canada
Handling time : 1–2 business days
Transit time : 6–9 business days
Total delivery time : 7–11 business days
Shipping fee : USD 79
Free shipping : Orders over USD 999
Region : Europe + UK
Countries covered : United Kingdom, France, Germany, Italy, Spain, Belgium, Portugal
Handling time : 1–2 business days
Transit time : 7–10 business days
Total delivery time : 8–12 business days
Shipping fee : USD 119
Free shipping : Orders over USD 1,299
Region : Oceania
Countries covered : Australia
Handling time : 1–2 business days
Transit time : 8–12 business days
Total delivery time : 9–14 business days
Shipping fee : USD 149
Free shipping : Orders over USD 1,499
8. Delivery Estimates
Delivery times are estimates and are not guaranteed arrival dates.
Delivery may take longer because of:
Severe weather
Public holidays
Peak shipping periods
Carrier congestion
Customs inspections
International border processing
Address-verification issues
Remote delivery locations
Failed delivery attempts
Events outside our reasonable control
Carrier transit time begins after the order has been transferred to and accepted by the shipping carrier.
9. Shipping Charges
Shipping fees and free-shipping eligibility are displayed during checkout before payment is completed.
The applicable shipping charge depends on the destination and order value.
Free shipping applies only when the applicable order meets the published threshold for the destination.
The shipping amount displayed at checkout should be reviewed before submitting payment.
10. Tracking Information
After your order has been shipped, Lunelleify will send a shipping confirmation email containing tracking information when available.
Tracking information may take 24–72 hours to update after the shipment has been transferred to the carrier.
A tracking status such as “Label Created” does not necessarily mean the shipment has received its first physical carrier scan.
Please contact Lunelleify when:
Tracking has not updated for several business days
The estimated delivery period has passed
You need assistance understanding the tracking status
Please include your Order ID and tracking number when available.
11. Multiple Packages
Depending on the Tree Bookshelf model, size, packaging requirements, and included components, an order may be shipped in more than one package.
Multiple packages may:
Have separate tracking numbers
Receive carrier scans at different times
Arrive on different days
If one package arrives before another, please review all tracking numbers associated with the order before reporting a missing item.
12. Shipping Address Accuracy
Customers are responsible for providing complete and accurate delivery information during checkout.
Please verify:
Recipient name
Street address
Apartment, suite, or unit number
City
State, province, or region
ZIP or postal code
Country
Phone number
Email address
Incorrect or incomplete information may cause:
Processing delays
Address corrections
Failed delivery attempts
Carrier rerouting
Return to sender
Additional carrier charges
Contact Lunelleify as soon as possible if an address correction is required.
Address changes may not be possible after shipment.
13. International Taxes, Duties, and Customs
International orders may be subject to VAT, GST, import duties, brokerage fees, customs-processing charges, or other government-imposed charges depending on the destination.
When Lunelleify collects applicable import-related charges during checkout, those amounts will be displayed before payment is completed.
If checkout clearly states that duties or taxes are included, customers should not normally be required to pay those same included charges again upon delivery.
If checkout does not state that import charges are included, additional charges may be collected by the destination country, customs authority, or carrier.
Customs processing may also extend the estimated delivery timeframe.
14. Delivery Inspection
Please inspect your Tree Bookshelf and its packaging as soon as reasonably possible after delivery.
Check for:
Damaged outer packaging
Crushed or punctured cartons
Missing packages
Damaged furniture components
Missing hardware or parts
Incorrect products
Keep the original packaging until you have inspected the complete order.
15. Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incorrect, or missing essential components, contact Lunelleify as soon as possible.
For faster review, please provide:
Order ID
Delivery address
Photo of the shipping label
Photos of the outer packaging
Photos of the internal packaging
Photos or video showing the product issue
A brief description of the problem
Photos or video may be requested when reasonably necessary to verify the reported issue.
Please keep the original packaging and do not return the product until Lunelleify provides further instructions.
Depending on the verified issue and product availability, an appropriate resolution may include replacement parts, a replacement product, an approved return, or a refund according to our Return & Refund Policy.
16. Delayed Shipments
A shipment that arrives later than the estimated delivery period is not automatically considered lost.
If tracking has not updated for an unusual period or the estimated delivery timeframe has passed, contact Lunelleify.
We may:
Review the tracking history
Verify your shipping information
Contact the carrier
Request a carrier investigation
Provide available delivery updates
17. Lost Shipments
If a shipment appears to be lost, Lunelleify may contact the carrier and open an investigation.
If the carrier confirms that the shipment has been lost, Lunelleify may provide:
A replacement shipment at no additional shipping charge, subject to product availability; or
A full refund to the original payment method
A reasonable amount of time may be required for the carrier to complete its investigation.
18. Delivered but Not Received
If carrier tracking shows Delivered but you cannot locate the shipment, please first check:
Entrances and safe delivery locations
Household members
Building reception or management
Nearby delivery areas
Carrier delivery notes or photographs
Neighbors where appropriate
If the shipment still cannot be located, contact Lunelleify with your Order ID and tracking number.
We may review the available carrier delivery records and assist with the next steps.
19. Undeliverable or Returned Shipments
A shipment may be returned to the sender when delivery cannot be completed because of:
Incorrect or incomplete address information
Repeated failed delivery attempts
Inability to contact the recipient
Restricted carrier access
Failure to complete required delivery arrangements
If a shipment is returned because of customer-provided address information or failed delivery coordination, additional carrier charges may apply before reshipment.
If the delivery problem was caused by a verified Lunelleify or carrier error, we will review the case and provide an appropriate resolution.
20. Refused Deliveries
Refusing a shipment is not the same as canceling an order.
Customers should not refuse delivery solely because they have changed their mind.
If a shipment has already been dispatched and is no longer wanted, please accept delivery and follow the applicable Return & Refund Policy.
When serious visible carrier damage is present at delivery, document the condition whenever reasonably possible and contact Lunelleify for instructions.
21. Order Changes and Cancellations
Shipping-related order changes should be requested as soon as possible.
Once an order has been transferred to the carrier, address changes or cancellations may no longer be available.
Cancellation eligibility is governed by our Cancellation Policy.
After delivery, eligible return requests are handled under our Return & Refund Policy.
22. Contact Lunelleify
For shipping, tracking, delivery, or lost-shipment questions, contact:
Lunelleify
Address: 7347 Lockport, PlLorton, VA 22079
Phone: +1 (276) 780-1268
Email: support@lunelleify.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST