Terms of service

Last updated: August 07, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1. Introduction

Welcome to Lunelleify. These Terms of Service govern your access to and use of our website and any purchase made through Lunelleify.

By accessing our website or placing an order, you agree to these Terms and our related policies, including our:

If you do not agree with these Terms, please do not use our website or place an order.

2. About Lunelleify

Lunelleify is an online store specializing in Tree Bookshelves and related shelving furniture.

Our products are offered for purchase through our website. Product information, pricing, available options, shipping information, and applicable store policies are displayed online.

Contact Information

Address:
7347 Lockport Place
Lorton, VA
United States

Email: support@lunelleify.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM EST

Lunelleify does not represent this address as a public retail showroom or walk-in shopping location unless expressly stated on our website.

3. Eligibility

You must be at least 18 years old, or the legal age of majority in your location, to place an order through our website.

By using Lunelleify, you agree that:

You are legally able to enter into a purchase agreement
Information you provide is accurate and complete
You are authorized to use the selected payment method
Your billing and shipping information is correct
You will use our website only for lawful purposes
4. Product Information

Lunelleify aims to provide clear and accurate information about our Tree Bookshelves.

Product pages may include:

Product descriptions
Dimensions
Materials
Colors or finishes
Available options
Product images
Included components
Assembly information
Care instructions
Pricing

Customers should carefully review the product dimensions and specifications before placing an order.

Actual product appearance may vary slightly because of photography, lighting conditions, monitor or device settings, material characteristics, or reasonable manufacturing variation.

Decorative items, books, plants, or other props shown in styled product photographs are not included unless specifically stated in the product description.

5. Product Availability

Products displayed as available on our website are subject to current inventory and order availability.

Availability may change because of:

Inventory updates
Multiple customers ordering the same product
Product inspection results
Inventory errors
Shipping limitations
Technical errors

If a purchased item becomes unavailable before shipment, Lunelleify will contact the customer and provide an appropriate solution, which may include cancellation and a refund to the original payment method.

6. Pricing and Currency

All product prices and applicable charges are displayed in U.S. Dollars (USD) unless otherwise stated.

Before completing payment, customers can review the applicable order total, which may include:

Product price
Discounts
Shipping charges
Applicable taxes
Applicable import-related charges collected at checkout

Lunelleify may correct obvious pricing, product, promotional, or technical errors.

If an order is affected by a significant pricing or listing error, we may contact the customer, cancel the affected order, and refund any successfully collected payment.

7. Payments

Customers must use one of the payment methods displayed during checkout.

Payment is normally authorized or charged after the customer submits the order and the payment provider approves the transaction.

Payments are processed through supported third-party payment providers.

Lunelleify does not store complete payment-card numbers or CVV security codes on its own servers.

Additional information regarding payments, declined transactions, verification, and refunds is provided in our Payment Policy.

8. Orders and Order Acceptance

Submitting an order represents an offer to purchase the selected product.

An order is generally considered accepted after:

Payment has been successfully approved; and
Lunelleify provides an order confirmation or begins processing the order

We may refuse, place on hold, or cancel an order when reasonably necessary because of:

Payment failure
Payment verification issues
Suspected unauthorized or fraudulent activity
Inventory errors
Product availability problems
Significant pricing or listing errors
Invalid or incomplete customer information
Shipping restrictions
Carrier limitations
Legal or compliance requirements

If Lunelleify cancels an order after payment has been successfully captured, an applicable refund will be issued to the original payment method.

9. Order Information

Customers are responsible for providing accurate information during checkout, including:

Full name
Email address
Phone number where requested
Billing address
Shipping address
Apartment, suite, or unit information
Postal or ZIP code
Relevant delivery information

Incorrect or incomplete information may result in order delays, failed delivery, address-correction charges, returned shipments, or cancellation.

Customers should review all order information before completing payment.

10. Shipping and Delivery

Shipping destinations, handling times, estimated delivery periods, shipping fees, tracking information, address restrictions, international shipping, and delivery issues are governed by our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Delivery may be affected by circumstances such as:

Weather
Carrier delays
Customs processing
Public holidays
Remote-area delivery
Address issues
Delivery-access restrictions
Events outside our reasonable control
11. Order Cancellations

Cancellation requests are governed by our Cancellation Policy.

Whether an order can be canceled depends on the timing of the request and the current order-processing or shipment status.

Submitting a cancellation request does not guarantee that the order can be stopped.

Once an order has been shipped, cancellation may no longer be available.

12. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible return requests must comply with the applicable:

Return window
Product-condition requirements
Return Authorization requirements
Approved return method
Packaging requirements
Refund procedures

Customers should not send a product back without first obtaining Return Authorization from Lunelleify.

Approved refunds are returned according to the method and processing timeframe stated in our Return & Refund Policy.

13. Product Assembly and Use

Certain Tree Bookshelves may require assembly.

Customers are responsible for:

Following the provided assembly instructions
Using the correct hardware
Confirming that components are securely installed
Placing furniture on an appropriate and stable surface
Following any applicable weight or use recommendations

Damage caused by improper assembly, misuse, unauthorized modifications, improper installation, or failure to follow product instructions may not qualify as a product defect, except where applicable law provides otherwise.

14. Website Use

You may use the Lunelleify website for lawful personal shopping and order-related purposes.

You may not:

Attempt to gain unauthorized access to our website or systems
Introduce malicious software or harmful code
Interfere with website security
Use false or misleading information
Use the website for fraudulent transactions
Scrape or copy website content for unauthorized commercial use
Impersonate another person
Violate applicable laws or third-party rights

We may restrict access when we reasonably believe the website is being misused.

15. Intellectual Property

Unless otherwise stated, content available through the Lunelleify website is owned by Lunelleify or used with appropriate authorization.

This may include:

Brand names
Logos
Text
Product descriptions
Product photography
Graphics
Illustrations
Videos
Website layouts
Icons
Design elements

You may not reproduce, distribute, modify, publish, sell, scrape, or commercially exploit our website content without prior written permission.

16. Customer Reviews and Content

If you submit reviews, photographs, videos, comments, or other content to Lunelleify, you confirm that you have the right to provide that material.

Submitted content must not:

Infringe another person’s rights
Contain unlawful material
Be intentionally misleading
Contain malicious content
Include unnecessary sensitive personal information

Where permitted by law, Lunelleify may use submitted reviews or content for operating and presenting our website, subject to applicable privacy requirements.

17. Third-Party Services

Our website may use or link to third-party services, including:

Payment providers
Shipping carriers
Tracking websites
Analytics services
Social media platforms
Other technology providers

Lunelleify does not control independent third-party websites or services.

Use of those services may be subject to the third party’s own terms and privacy policies.

18. Privacy

Personal information collected through our website is handled according to our Privacy Policy.

Customers should review that policy for information about:

Information we collect
How information is used
Service providers
Cookies
Data security
Retention
Privacy rights

Do not send full payment-card numbers, CVV codes, passwords, or unnecessary sensitive information to Lunelleify by email.

19. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, we do not guarantee that the website will always operate without interruptions, delays, technical errors, or temporary service problems.

Product images may also appear slightly different from the physical product because of photography, lighting, device displays, or reasonable material and manufacturing variation.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Lunelleify will not be responsible for indirect, incidental, special, punitive, or consequential losses that are not directly caused by Lunelleify.

Where legally permitted, our total liability relating to a product claim will not exceed the amount paid for the affected product.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

21. Events Outside Our Reasonable Control

Lunelleify is not responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include:

Severe weather
Natural disasters
Carrier interruptions
Customs delays
Labor disruptions
Government restrictions
Transportation interruptions
Internet or payment-network outages
Other comparable events

Where an order is affected, we will provide reasonable assistance according to our applicable store policies.

22. Consumer Rights

Nothing in these Terms removes or reduces mandatory consumer rights available under applicable law.

Customers in the United States, Canada, the United Kingdom, European Union countries, Australia, or other supported regions may have additional statutory rights.

Where applicable law provides greater protection than these Terms, the legally required protection will apply.

23. Changes to These Terms

Lunelleify may update these Terms from time to time to reflect changes in:

Website functionality
Products
Payment methods
Store operations
Shipping procedures
Return procedures
Legal requirements

When these Terms are updated, the Last Updated date at the top of this page will be revised.

The version published on our website will apply from its stated effective date.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. Contact Us

For questions about these Terms or an existing order, contact Lunelleify:

Address: 7347 Lockport, PlLorton, VA 22079

Phone: +1 (276) 780-1268

Email: support@lunelleify.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST