Privacy policy
Last updated: August 07, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Privacy Policy
Lunelleify is an online store specializing in Tree Bookshelves and related shelving furniture.
This Privacy Policy explains how Lunelleify collects, uses, shares, stores, and protects personal information when you visit our website, place an order, create an account, contact customer support, subscribe to marketing communications, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that you provide directly to us, including:
Full name
Email address
Phone number
Billing address
Shipping address
Account information
Order information
Product selections
Payment status
Shipping and tracking information
Return and refund information
Cancellation requests
Customer support communications
Reviews or feedback
Photos or videos submitted to help verify a damaged, defective, incorrect, or incomplete order
If account registration is available, we may also collect login information and account-related order history.
3. Information Collected Automatically
When you visit or use our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visits
Website interactions
Cookie identifiers
Approximate location derived from an IP address
Technical and diagnostic information
This information may be used to operate the website, improve performance, understand customer activity, detect technical problems, and help prevent fraud.
4. Payment Information
Lunelleify does not store complete credit or debit card numbers or CVV security codes on its own servers.
Payments are processed through authorized third-party payment providers.
Depending on the payment method used, these providers may share limited transaction information with us, such as:
Payment status
Transaction reference
Authorization status
Billing-verification results
Refund status
Fraud-prevention indicators
Payment providers process payment information according to their own privacy and security practices.
5. How We Use Personal Information
We may use personal information to:
Process and manage orders
Confirm transactions
Communicate about purchases
Arrange shipment and delivery
Provide tracking information
Process cancellations
Handle returns and refunds
Resolve damaged, defective, incorrect, or incomplete order issues
Respond to customer-support requests
Verify billing or shipping information
Detect and prevent fraud
Protect our website and customers
Maintain customer accounts
Improve website functionality
Analyze website performance
Maintain accounting and transaction records
Comply with applicable legal obligations
Send marketing communications where permitted
We use personal information only for legitimate business, transactional, security, customer-service, or legal purposes.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, analytics technologies, and similar tools.
These technologies may help us:
Keep the website functioning properly
Maintain shopping-cart contents
Remember preferences
Support checkout
Maintain account sessions
Measure website traffic
Understand how visitors use the website
Improve website performance
Detect security problems
Prevent fraudulent activity
Measure advertising effectiveness where permitted
Customers may control certain cookies through their browser settings or any cookie controls made available on our website.
Disabling essential cookies may prevent some website functions from operating correctly.
7. Marketing Communications
Where permitted by law, customers may choose to receive marketing communications from Lunelleify.
These communications may include:
New product announcements
Tree Bookshelf collections
Furniture and interior inspiration
Promotional offers
Seasonal campaigns
Store updates
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the message.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications, such as:
Order confirmations
Payment notifications
Shipping updates
Tracking information
Cancellation updates
Return instructions
Refund confirmations
Customer-support responses
8. How We Share Personal Information
We may share personal information with third parties that help us operate our online store.
These may include:
Payment processors
Shipping carriers
Logistics providers
Fulfillment providers
Website hosting providers
Ecommerce and checkout platforms
Customer-support platforms
Analytics providers
Advertising and marketing providers
Fraud-prevention and security services
Accounting professionals
Legal advisers
Technology service providers
We provide these parties only with information reasonably necessary for the services they perform.
We may also disclose information when reasonably necessary to:
Comply with applicable law
Respond to lawful government requests
Prevent or investigate fraud
Protect our customers or business
Enforce our agreements or policies
Protect legal rights, safety, or property
Complete a business sale, merger, restructuring, or similar transaction
9. Sale or Sharing of Personal Information
Lunelleify does not sell personal information for direct monetary payment.
However, depending on applicable privacy law, the use of certain analytics, advertising, or marketing technologies may be considered a form of “sharing,” “targeted advertising,” or similar processing.
Where required by applicable law, customers may have the right to opt out of certain uses of personal information for targeted advertising or similar purposes.
10. Data Security
Lunelleify uses reasonable administrative, technical, and organizational measures designed to protect personal information.
Security measures may include:
SSL/TLS encryption
Secure checkout systems
Restricted access to customer data
Trusted payment processors
Fraud-prevention controls
Account-security procedures
System monitoring and security reviews
No method of online transmission or electronic storage can be guaranteed to be completely secure.
Customers should protect account passwords and contact us promptly if they believe their information has been used without authorization.
Do not send full card numbers, CVV codes, passwords, or unnecessary sensitive information by email.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention may be necessary to:
Complete and support orders
Maintain transaction records
Process returns and refunds
Provide customer support
Resolve disputes
Prevent fraud
Maintain accounting and tax records
Comply with legal requirements
Protect our legal rights
Retention periods may vary depending on the type of information and applicable requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or restrict access to it.
12. Your Privacy Rights
Depending on your country, state, or region, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of eligible information
Request a copy of certain personal information
Request data portability
Restrict certain processing
Object to certain processing
Opt out of certain marketing communications
Withdraw consent where processing relies on consent
Opt out of certain targeted advertising or sharing where applicable
Some requests may be limited when we are required to retain information for legal, tax, accounting, fraud-prevention, transaction, or dispute-resolution purposes.
We may need to verify your identity before completing certain privacy requests.
13. International Customers
Lunelleify serves customers in multiple countries.
Personal information may be processed or stored in the United States or in other countries where our service providers operate.
Data-protection laws may differ between jurisdictions.
Where required by applicable law, reasonable safeguards may be used when personal information is transferred internationally.
14. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.
15. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including:
Payment-provider websites
Carrier tracking services
Social media platforms
External support tools
Other third-party services
Lunelleify does not control the privacy practices of these third parties.
Customers should review the privacy policies of third-party websites and services before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, service providers, privacy practices, or legal obligations change.
When changes are made, the Last Updated date at the top of this page will be revised.
The updated version will become effective when published on our website unless otherwise stated.
17. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact Lunelleify:
Address: 7347 Lockport, PlLorton, VA 22079
Phone: +1 (276) 780-1268
Email: support@lunelleify.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST
For privacy requests, please include your name, email address, and a clear description of your request.
For requests involving an existing order, include your Order ID when applicable.