Contact us
Address: 7347 Lockport, PlLorton, VA 22079
Phone: +1 (276) 780-1268
Email: support@lunelleify.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST
Before You Order
If you are still deciding which Tree Bookshelf is right for your space, the Lunelleify team is happy to help.
You may contact us with questions about:
Product dimensions
Materials and finishes
Shelf configuration
Storage capacity
Assembly requirements
Room suitability
Available product options
General purchasing information
To help us assist you more efficiently, please include the product name or product link in your message.
After You Order
If you have already placed an order, please provide:
Your Order ID
The email address used at checkout
Your delivery address
A brief description of your request
Our support team can assist with order-related questions, including order status, address corrections, cancellation requests, and general order information.
Shipping & Tracking Information
Tracking information is provided after your order has been shipped and accepted by the carrier.
Customers will receive available tracking updates by email so they can follow the progress of their delivery.
Please contact Lunelleify if:
Tracking has not updated for several business days
The estimated delivery window has passed
Tracking shows delivered but the shipment cannot be located
The order appears incomplete
You need assistance understanding your delivery status
Please include your Order ID and tracking number whenever available.
Returns, Damage & Product Issues
If your Tree Bookshelf arrives damaged, defective, incomplete, or different from the product ordered, please contact Lunelleify as soon as possible.
For faster review, please provide:
Your Order ID
Photos of the product received
Photos of the outer packaging
Photo of the shipping label
Photos or video clearly showing the issue
A brief description of the problem
Photos or video are requested only when reasonably necessary to verify the reported issue.
Please keep the original packaging and included components until our support team has reviewed your case and provided further instructions.
Lunelleify aims to review order and product concerns carefully and provide an appropriate resolution based on the circumstances of each case.