Return & refund policy
Last updated: August 07, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Return & Refund Policy
At Lunelleify, we want customers to understand their return and refund options before making a purchase.
This Return & Refund Policy explains the return request period, product eligibility, return authorization, return shipping, damaged or incorrect products, refund processing, and other important return conditions.
This policy applies to eligible Lunelleify Tree Bookshelves and related shelving products purchased directly through our website.
All approved refunds are processed in U.S. Dollars (USD).
2. Quick Return Summary
Return topic : Lunelleify Return & Refund Policy
Return window : 30 days from delivery
Return window begins : Date shown as delivered by carrier tracking
Return authorization : Required before sending any product back
Return method : Approved parcel return or scheduled carrier/freight pickup
Approved return shipping : Free when using the return method provided by Lunelleify
Restocking fee : No restocking fee
Refund currency : USD
Refund method : Original payment method
Refund processing time : Within 7 business days after return inspection
Direct exchanges : Not offered
Damaged/wrong items : Replacement, replacement parts, approved return, or refund
3. Return Window
Customers may request an eligible return within 30 days after delivery.
The 30-day period begins on the date carrier tracking shows the order as delivered.
Return requests submitted after the 30-day period may not be accepted unless required by applicable consumer law.
4. Return Eligibility
For a standard change-of-mind return, the Tree Bookshelf or other product must generally be:
Unused
Unassembled
Uninstalled
Undamaged
Unmodified
In resalable condition
Returned with all included parts and hardware
Returned with manuals or accessories, where applicable
Packed safely for return transportation
Original packaging should be used whenever reasonably possible, especially for larger furniture where suitable packaging helps prevent return-transit damage.
Products that have been assembled, installed, modified, refinished, or damaged after delivery may not qualify for a standard change-of-mind return.
5. Return Authorization
All returns require prior Return Authorization from Lunelleify.
Do not ship a product back before your return request has been reviewed and approved.
After approval, Lunelleify will provide the appropriate return instructions.
Depending on the product size and destination, this may include:
A prepaid parcel return label
Scheduled carrier pickup
Scheduled freight pickup
Other written return instructions provided by Lunelleify
Unauthorized returns may be delayed, refused, or returned to the sender.
6. How to Request a Return
To request a return, contact:
Email: support@lunelleify.com
Please provide:
Order ID
Full name
Email address used at checkout
Product being returned
Reason for the return
Relevant photographs when needed to verify a product issue
For standard change-of-mind returns, photographs are not required in every case but may be requested when reasonably necessary to confirm the product’s condition before return shipping is arranged.
7. Return Shipping
Lunelleify provides free approved return shipping for eligible returns when customers use the return method provided by us.
Depending on the product, this may include a prepaid shipping label or scheduled parcel/freight pickup.
Customers should not arrange their own return carrier unless Lunelleify provides written approval.
Return shipping arranged independently without approval may not be reimbursed.
8. Restocking Fees
Lunelleify does not charge a restocking fee for eligible approved returns.
However, if a returned product:
Is missing components
Shows signs of use
Has been modified
Is returned with customer-caused damage
Is damaged because of inadequate return packaging
the refund may be reduced to reflect the documented loss in value where permitted by applicable law.
Such a deduction is not a restocking fee.
9. Damaged, Defective, Incorrect, or Incomplete Products
If your Tree Bookshelf arrives damaged, defective, incorrect, or missing essential parts, please contact Lunelleify as soon as reasonably possible.
For faster review, we may request:
Order ID
Photo of the product received
Photo of the outer packaging
Photo of the shipping label
Photos of internal packaging
Photos or video showing the problem
A brief description of the issue
Photos or video are requested only when reasonably necessary to verify the reported issue.
Please keep the product, packaging, hardware, and included components until Lunelleify provides further instructions.
10. Solutions for Product Problems
After reviewing a verified damaged, defective, incorrect, or incomplete order, Lunelleify may offer an appropriate resolution depending on the circumstances.
Available solutions may include:
Replacement parts
A replacement product, subject to availability
An approved return
A partial refund agreed with the customer
A full refund
Customers are not required to accept a partial refund when another remedy is required by applicable consumer law.
11. Missing Parts
If the product arrives with missing hardware or components, contact Lunelleify before returning the complete Tree Bookshelf.
Where practical, we may provide the missing component separately.
If essential parts cannot reasonably be replaced, another appropriate solution may be offered, including replacement of the affected product or an approved refund.
12. Change-of-Mind Returns
Change-of-mind returns may be accepted within the 30-day return window when all eligibility requirements are met.
Examples may include:
The product no longer suits your room
You prefer another design
You ordered the wrong size
You changed your purchasing decision
Eligible approved return shipping is free when using the return method provided by Lunelleify.
For change-of-mind returns, any original outbound shipping charge paid at checkout is not refundable, unless required by applicable law or the charge was collected incorrectly.
13. Refunds for Lunelleify or Carrier Errors
When a return results from a verified:
Incorrect product
Product defect
Missing essential component
Carrier-caused damage
Other verified Lunelleify fulfillment error
Lunelleify covers the approved return or replacement shipping costs.
Where applicable, the refund will include the affected product price and the original standard shipping charge paid for that affected product.
14. Refund Processing
After an approved return is received, Lunelleify will inspect the product and confirm whether the return meets the applicable requirements.
Approved refunds are processed within 7 business days after the return is received and inspected.
Customers will receive confirmation when the refund has been initiated.
15. Refund Method
Refunds are issued in USD to the original payment method used during checkout.
For example:
Card payments are refunded to the original card
PayPal payments are refunded through the original PayPal transaction
Lunelleify does not normally issue refunds to a different card, bank account, PayPal account, or third party.
After we initiate the refund, your bank, card issuer, PayPal, or payment provider may require additional business days before the funds appear in your account.
16. No Direct Exchanges
Lunelleify does not offer direct exchanges for preference-based requests.
If you want a different Tree Bookshelf design, size, finish, or model, please:
Request an eligible return for the original product.
Complete the approved return process.
Place a new order separately.
Replacement products or replacement parts provided to resolve verified damage, defects, incorrect products, or missing components are not considered exchanges.
17. Non-Returnable Situations
A standard return may be declined when:
The return request is submitted after the applicable return period
The product has been used
The product has been assembled or installed
The product has been modified or refinished
Damage occurred after delivery because of customer misuse
Essential components are missing
The product was returned without authorization
The product was not reasonably protected for return transportation
The product was shipped using an unauthorized return method
These restrictions do not limit remedies available for verified defects, incorrect products, carrier damage, or mandatory consumer rights.
18. Return Packaging
Tree Bookshelves may contain large panels, shelves, hardware, or multiple components.
Approved returns must be packed carefully to reduce the risk of damage during transportation.
Customers should:
Secure all loose components
Protect corners and finished surfaces
Include all hardware
Use suitable protective padding
Use the original packaging when reasonably possible
Follow any return-packing instructions provided by Lunelleify
Do not send a large furniture return until the approved return method has been confirmed.
19. Consumer Rights
Nothing in this Return & Refund Policy limits mandatory consumer rights available under applicable law.
Customers in the United States, Canada, the United Kingdom, European Union countries, or Australia may have additional statutory rights depending on their location.
Where applicable law provides greater protection than this policy, the legally required protection will apply.
20. Contact Us
For return requests, refund questions, damaged products, incorrect products, missing components, or other return-related concerns, contact Lunelleify:
Lunelleify
Address: 7347 Lockport, PlLorton, VA 22079
Phone: +1 (276) 780-1268
Email: support@lunelleify.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST